How and when your order ships, and what it costs.
Last updated: October 6, 2026
Processing time
Orders are packed and handed to the carrier within 1–2 business days of payment (Monday to Friday, excluding public holidays). During sales and holiday periods this can take up to 3 business days; if your order will take longer, we e-mail you.
Shipping cost and delivery time
The shipping options available for your address, their cost and the estimated delivery time are shown at checkout before you pay. The price you see at checkout is the price you pay; we do not add charges afterwards.
Tracking
When your order ships we e-mail you a confirmation, with a tracking number wherever the carrier provides one. You can also check an order on the Track Your Order page with your order number and e-mail address.
Customs, duties and taxes
Orders shipped across a border may be charged import duties or taxes by the destination country. These are set by that country, are not included in our prices, and are paid by the recipient.
Address problems
Please check your shipping address before you pay. If you notice a mistake, e-mail us straight away — we can change the address until the order has been handed to the carrier. An order returned to us because the address was incomplete can be re-sent once the extra postage is paid.
Lost or damaged parcels
If your parcel has not arrived within 10 business days of the estimated delivery date, or arrives damaged, contact us. We will open a claim with the carrier and send you a replacement or a full refund — you do not need to wait for the claim to finish.
Products bought on Amazon
MS Clicks products bought on Amazon are stored and shipped by Amazon (Fulfilment by Amazon) and follow Amazon’s delivery terms. Questions about those orders are best raised through your Amazon account.
Questions
MS Clicks, operated by Tanvirul Alam Siddiquee
Radha Nagar, Abul Kashemer Bari, TNO Officer Pase Akhaura, B Baria
E-mail: admin@msclicks.com
Phone: 07344024709