If something is not right, we put it right.
Last updated: October 6, 2026
30-day returns
You can return most items within 30 days of delivery for a refund. Items must be unused, in their original packaging, and in the condition you received them.
Items that cannot be returned
For hygiene reasons we cannot accept returns of personal-care items once their seal has been opened (for example toothbrushes and skin-care products), unless they arrived faulty or damaged.
How to return an item
- E-mail admin@msclicks.com with your order number and the item you want to return.
- We reply within one business day with the return address and instructions.
- Send the item back with a tracked service and keep the receipt until your refund arrives.
Please do not post items back without contacting us first; parcels sent without a return reference can take much longer to identify.
Damaged, faulty or wrong items
If an item arrives damaged or faulty, or is not what you ordered, tell us within 7 days of delivery and include a photo. We send a replacement or give a full refund, including the original shipping cost, and we pay for the return.
Refunds
Once the returned item reaches us and has been checked, we refund it to the original payment method — for example your PayPal account or card — within 5 business days. Your bank or PayPal may take a few more days to show it. For returns that are not due to our error, the original shipping cost and the cost of sending the item back are not refunded.
Cancelling an order
You can cancel an order free of charge until it ships. E-mail us as soon as possible and we refund the full amount.
Products bought on Amazon
MS Clicks products bought on Amazon are returned through your Amazon account under Amazon’s return policy.
Contact
MS Clicks, operated by Tanvirul Alam Siddiquee
Radha Nagar, Abul Kashemer Bari, TNO Officer Pase Akhaura, B Baria
E-mail: admin@msclicks.com
Phone: 07344024709